Privacy Policy & Data Protection Notice

1. Who we are

We operate a digital educational product focused on relationship guidance and personal development. Our company is legally established in Brazil and registered under the Brazilian corporate tax ID (CNPJ) 03.353.087/0001-79. For the purposes of this policy, references to “we”, “us” or “our” mean the legal entity responsible for providing the Service and processing your personal data.

2. Personal data we collect

The types of personal information we may collect depend on how you interact with our Service, and may include:

• Contact data: name, email address, and, if provided, phone number.
• Account and access data: email used for registration and login, user identifiers, and account settings.
• Transaction data: purchase history, product acquired, amount paid, currency, and date/time of purchase. Full payment card details are processed by external payment providers and are not stored by us.
• Usage data: pages and screens visited, clicks, session duration, device and browser information, approximate IP-based location, and similar technical data.
• Support and communication data: messages sent to our support email, responses to our emails, and information you voluntarily submit when requesting help.

3. How we use your personal data

We use your personal data for legitimate business purposes, including:

• Providing access to our digital educational content and relationship-focused materials.
• Creating and managing your user account and login credentials.
• Processing payments, issuing receipts, and managing purchase records.
• Sending service-related messages, such as access instructions, updates, and security alerts.
• Offering customer support and responding to your questions or requests.
• Improving and personalizing the Service through analytics and usage statistics.
• Preventing abuse, fraud, piracy, and other unauthorized or illegal activities.
• Complying with legal, regulatory, accounting, and tax obligations.
• Sending optional educational or promotional communications related to our content, always with the possibility to opt out (unsubscribe) where required by law.

4. Anti-piracy and unauthorized sharing

Our product is a licensed digital educational service. We do not tolerate piracy or unauthorized sharing of our content, including but not limited to:

• Sharing login credentials with third parties.
• Distributing, copying, or reselling our content without written permission.
• Uploading or making our content available on external platforms or websites.

We reserve the right to monitor suspicious activity related to access and usage of the Service, in accordance with applicable law, and to take appropriate actions in cases of suspected piracy or abuse. This may include temporarily or permanently suspending access, blocking accounts, and, when necessary, taking legal action to protect our intellectual property and our users.

5. Legal basis and guiding principles

Although our company is based in Brazil, we serve users in different countries, including the United States, and strive to align our practices with widely recognized privacy principles, such as:

• Transparency: clearly explaining what data we collect and how it is used.
• Purpose limitation: using data only for legitimate purposes that we disclose to you.
• Data minimization: collecting only what is necessary to provide and improve the Service.
• Security: implementing reasonable technical and organizational measures to protect your information.

Where applicable, we also take into account U.S. privacy frameworks and state-level laws (such as the California Consumer Privacy Act – CCPA/CPRA – and similar regulations), especially regarding transparency, consumer rights, and data security.

6. Sharing your data with third parties

We do not sell your personal data. However, we may share it with trusted third parties in the following situations:

• Service providers: payment processors, hosting providers, email delivery services, analytics tools, customer support platforms, and similar partners who help us operate the Service.
• Legal obligations: when we are required to do so by law, court order, or governmental request.
• Protection of rights: when necessary to protect our rights, property, security, or the rights and safety of our users and third parties.
• Business transfers: in the context of a merger, acquisition, restructuring, or sale of assets, where user data may be transferred as part of the transaction, in accordance with the law.

7. Cookies and tracking technologies

We may use cookies, pixels, and similar technologies to:

• Keep you logged in to your account or app.
• Remember your preferences and improve your user experience.
• Analyze how the Service is used and improve performance.
• Measure the effectiveness of our communications and campaigns.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of the Service.

8. Data security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. You are also responsible for keeping your login credentials confidential and for using strong, unique passwords.

9. Data retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or legal reasons). After this period, we may anonymize or securely delete your information.

10. Your privacy rights

Depending on your location and applicable law, you may have some or all of the following rights:

• The right to request access to the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data, subject to legal exceptions.
• The right to object to or request restriction of certain types of processing.
• The right to withdraw consent where processing is based on your consent.

To exercise your rights, please contact us at: contact.loversecret@gmail.com. We will respond within a reasonable time frame, in accordance with applicable law.

11. Children and minors

Our Service is intended for adults. It is not designed for children under 13 years of age, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take reasonable steps to delete such information. If you believe a child has submitted data to us, please contact us immediately.

12. International data transfers

Because our company is based in Brazil and works with service providers located in different countries, your personal information may be transferred, processed, and stored outside your country of residence, including in Brazil and the United States. By using the Service, you understand and agree that your data may be subject to privacy laws that are different from those in your jurisdiction.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will post the updated version on this page and update the “Last updated” date. We encourage you to review this policy regularly.

14. How to contact us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, you can contact us at:

• Email: contact.loversecret@gmail.com
• Registered company (Brazil): CNPJ 03.353.087/0001-79